Alinaceleste Jewelry 1-Year Free Warranty
We offer a 1-year free warranty for all Alinaceleste Jewelry pieces. If your jewelry is damaged due to material or craftsmanship defects, we will repair or replace it.
Warranty Period
365 days from the day you receive your package.
What’s Covered
- Craftsmanship Defects: Issues with jewelry caused by manufacturing defects.
- Material Issues: Defects in the metal or gemstones.
What’s Not Covered
- Lost Items: Loss of jewelry for reasons unrelated to Alinaceleste Jewelry.
- Normal Wear and Tear: Damage from regular use such as bending rings or broken chains.
- Improper Use & Storage: Damage from exposure to chemicals, cosmetics, perfumes, sweat, cooking, swimming, or excessive wear.
- Gemstone Loss: Loss of gemstones from daily wear.
- Natural Imperfections: Natural inclusions in gemstones are not covered.
- Third-Party Modifications: If jewelry has been modified or repaired by someone other than Alinaceleste Jewelry, the warranty will be void.
How to Claim Warranty
Email us with your order number and reason for warranty. Once your claim is verified, we will send you instructions to return the item.
- Shipping: You are responsible for the cost of returning the item.
- Packaging: Ensure the item is securely packaged. We are not responsible for lost or stolen items.
- Shipping Method: Please use a trackable shipping method. Untracked items will not be processed.
For the best care, follow our jewelry maintenance guide to keep your pieces shining like new!