The time you receive the product = processing time + shipping time

All items are In-Stock Products unless explicitly stated otherwise.

Processing Time：

• In-Stock Products: 1 business day
• Made-to-Order Products: 3-6 business days

All accurate shipping information can be found on the specific product page, the information below should be used as a guideline/estimate.

Shipping Time：

• United States & Chile: 6-7 business days
• All Other Countries: 8-10 business days

Expedited shipping is not available.

The shipping times provided are estimates from our courier partners, and while we strive for timely delivery, unexpected delays can sometimes occur due to factors beyond our control. We appreciate your understanding and want you to know that we’ll do everything we can to minimize any inconvenience.

Shipping prices depend on your destination and will be calculated at checkout. We're excited to offer the best rates possible, all while ensuring fast and hassle-free deliveries.

FOR UNITED STATES ORDERS:

• Orders with an actual payment amount over USD$60: Shipping's on us—enjoy!
• Orders with an actual payment amount under USD$60: $5.50 for delivery.

FOR CHILE ORDERS:

• Orders with an actual payment amount over CLP$55,900: Shipping's on us—enjoy!
• Orders with an actual payment amount under CLP$55,900: $5,000 for delivery.

FOR INTERNATIONAL ORDERS:

• Shipping costs vary by country and typically range from USD$0 to $14.

Absolutely! You’ll be able to track your jewelry every step of the way.

Stay tuned to your email inbox—we’ll send you a tracking number and a link to follow your shipment.

For made-to-order items, please allow up to 3 business days for tracking updates to appear.

All orders ship Monday to Friday. Excluding weekends and public holidays.

We recommend placing your order early, especially if it’s a gift for a birthday or holiday, to ensure your jewelry arrives on time.

We accept all major credit cards (e.g., Visa, Mastercard) and debit cards from your country. We may also accept other payment methods depending on your location. All available payment options will be shown at checkout.

Our prices are based on USD. If you’re outside the US, the price will automatically convert to your local currency. You can view both the USD and local currency prices on each product page. The final amount will be charged in your local currency at checkout.

This is rare, but we’re here to help!

• Check payment details: Ensure your payment information is correct.
• Check account balance/credit limit: Make sure your payment method has enough funds or hasn’t exceeded the credit limit.
• Try another payment method: If the payment still doesn’t work, try using a different payment method or card.
• Payment limit: If payment is still blocked, there may be a limit on your first payment. Contact your bank or payment provider to check if the payment was blocked or restricted.
• Contact us: Send us a message or email, and we’ll be happy to assist with alternative payment options.

Absolutely! We want you to be completely satisfied with your purchase. That’s why we offer a 15-day return policy. If you’d like a refund or exchange, simply reach out to our customer support team at alina@alinacelestejewelry.com within 15 calendar days of receiving your parcel. We’ll guide you through the process step-by-step.

Please note, you’ll be responsible for the shipping cost when sending your item(s) back to us. Once we provide you with the return address, kindly return your items within 7 working days. We want to ensure a smooth process, so please understand that items returned after this period won’t be eligible for a refund or exchange.

Please don’t worry, we assure you that such situations are extremely unlikely to happen. Each piece undergoes strict quality control before being sent out, ensuring that you receive it in perfect condition.

If your jewelry is damaged upon arrival due to factors not caused by the customer, customers must contact us within 15 calendar days of receiving their order. We’re here to help. Please include photos that clearly show the issue, along with a brief description of the problem. We’ll take care of the rest. And we’ll gladly cover the shipping costs for your return or exchange in this situation.

Promotional or sale items: These are excluded from refunds or exchanges. However, items purchased using a discount code (but not sale items) can be returned.

Condition: All merchandise must be returned in its original condition, without scratches or signs of wear, and must not have been resized or altered in any way, otherwise no refund will be given.

Shipping with tracking: Customers must use a shipping method with tracking information when returning or exchanging merchandise. Returns or exchanges without tracking will not be processed.

Promotional gifts: When returning merchandise, any promotional gifts received must be included with the returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excluding the shipping fee in case you paid for shipping). Please note that for all countries, taxes, duties, and shipping costs (if any) are non-refundable.

Yes! We offer a 1-year free warranty for all Alinaceleste Jewelry pieces. If your jewelry is damaged due to material or craftsmanship defects, we will repair or replace it.

365 natural days from the day you receive your package.

Craftsmanship Defects: Issues with jewelry caused by manufacturing defects.

Material Issues: Defects in the metal or gemstones.

Lost Items: Loss of jewelry for reasons unrelated to Alinaceleste Jewelry.

Normal Wear and Tear: Damage from regular use such as bending rings or broken chains.

Improper Use & Storage: Damage from exposure to chemicals, cosmetics, perfumes, sweat, cooking, swimming, or excessive wear.

Gemstone Loss: Loss of gemstones from daily wear.

Natural Imperfections: Natural inclusions in gemstones are not covered.

Third-Party Modifications: If jewelry has been modified or repaired by someone other than Alinaceleste Jewelry, the warranty will be void.

Email us with your order number and reason for warranty. Once your claim is verified, we will send you instructions to return the item.

Shipping: You are responsible for the cost of returning the item.

Packaging: Ensure the item is securely packaged. We are not responsible for lost or stolen items.

Shipping Method: Please use a trackable shipping method. Untracked items will not be processed.

For the best care, follow our jewelry care guide to keep your pieces shining like new!

• Metal Base: 925 Sterling Silver

925 sterling silver is a premium silver alloy containing 92.5% pure silver and 7.5% other metals (typically copper) to improve strength and durability. Known for its brilliant luster and hypoallergenic nature, sterling silver is a preferred choice in fine jewelry. Unlike lower-grade metals, it resists tarnishing and is gentle on sensitive skin, making it ideal for everyday wear.

• Plating Finish Options:

All our sterling silver jewelry is enhanced with a durable 3μm plating using advanced techniques, available in three elegant finishes:

Platinum-Plated Sterling Silver: Solid sterling silver coated with a thick 3μm layer of platinum for a bright, hypoallergenic, and scratch-resistant finish.

14K Gold Vermeil: A 3μm layer of genuine 14K gold plated over sterling silver—combining gold’s luxury with silver’s strength and affordability.

14K Rose Gold Vermeil: A romantic rose hue created by plating 3μm of 14K rose gold over sterling silver, offering warmth, elegance, and durability.

Vermeil refers to jewelry made with a sterling silver base and a thick layer of real gold plating, usually 10K or 14K, 18K, with a minimum thickness of 2.5 microns. This differs from regular gold-plated jewelry, which often uses cheaper metals and much thinner gold layers.

Our 3-micron gold layer on 925 silver far exceeds vermeil standards and, with proper care, lasts 2–3 years or more—well beyond usual plating longevity.

Absolutely! Over 90% of our gemstones are natural and authentic, but we also offer select lab-grown and synthetic options, such as lab-grown rubies and moissanite.

We are fully transparent about the origin of every gemstone. Each product page clearly indicates whether the stone is natural, lab-grown, or synthetic. You’ll always receive genuine, high-quality gems with full disclosure—so you can shop with confidence.

Are synthetic, lab-grown, or moissanite stones “fake”? Not at all. They are not fake.

Lab-grown and synthetic gems have identical chemical, physical, and optical properties as their natural counterparts. They sparkle just as brilliantly, last just as long. It is hardly to distinguish from natural gems with the naked eye.

While imitation or fake gems may look like real gems, they differ entirely in chemical composition and physical properties. They are typically made from glass, plastic, or other low-cost substances and lack the natural or synthetic crystal structure of genuine gemstones. Cannot replicate the brilliance, fire, or hardness of real gems, resulting in inferior wear-ability and durability. They hold no true gem value and are usually sold at very low prices.

Here's why we use them:

100% No mining impact or exploitation

Eco-friendly & sustainably

Flawless clarity than natural stones

Improving affordability

New trending

Synthetic Gemstones These are man-made using techniques that replicate the natural gemstone’s structure and properties. The process may vary (like flame fusion or hydrothermal methods), but the result is a gemstone identical in appearance and composition to its natural counterpart. Synthetic gems have been used in both industry and fine jewelry for over a century.

Lab-Grown Gemstones These are also made in labs, but the focus is on growing the gemstone slowly, under conditions that mimic how gems form in nature—often using more advanced and eco-friendly technologies. Lab-grown gems are known for their purity and vivid color.

In Summary: Both are real gemstones—not glass or imitations. While "synthetic" highlights man-made replication and "lab-grown" emphasizes the natural-like growth process, both offer the same quality, durability, and beauty as mined gemstones. They are sustainable, ethical, and cost-effective alternatives to natural stones.

Moissanite is a lab-created gemstone first discovered in a meteorite in 1893. Today, it is grown using advanced thermal technology that replicates the high-temperature conditions of its natural formation. The result is a crystal structure nearly identical to natural moissanite—but with enhanced clarity and brilliance.

Known for its exceptional fire, brilliance, and durability, moissanite scores 9.25 on the Mohs hardness scale—second only to diamonds (10 on the Mohs hardness scale). It doesn’t cloud or fade over time, making it ideal for everyday wear.

Moissanite is the perfect alternative to diamonds—luxurious, responsible, and made to last. More affordable, It’s more affordable, conflict-free, environmentally friendly, and requires no mining.

We carefully select a variety of gemstones from around the world, each with its own unique charm and energy. For details on zodiac signs, birthstones, and energies associated with each gemstone, please refer to the individual product descriptions.

Moonstone—Natural
Moissanite—Lab Grown
Ethiopian Opal—Natural
Amethyst—Natural
Blue Sapphire—Natural
Pink Sapphire—Lab Grown
Yellow Sapphire—Lab-Grown
Blue Topaz—Natural
White Topaz—Natural
Pearl—Natural
Ruby—Synthetic
Garnet—Natural
Citrine—Natural
Peridot—Natural
Rhodolite—Natural
Rose Quartz—Natural
Black Rutile—Natural
Black Onyx—Natural
Herkimer Diamonds—Natural
Cubic Zirconia—Synthetic
Chrysoprase—Natural
Pink Chalcedony—Natural
Blue Chalcedony—Natural
Prasiolite—Natural

Alinaceleste Jewelry is designed by a global team of talented designers from the United States, Italy, and China—each bringing their unique cultural perspective and creative vision.

Our artisans and production studio are based in Shenzhen, China—one of the world’s most important jewelry manufacturing hubs.

Thanks to advanced technology, skilled craftsmanship, and a highly developed supply chain, we are able to deliver premium design with outstanding craftsmanship—at a price that makes fine jewelry more accessible.

Yes, the materials we use are exactly as described. While we do not include gemstone certification in our packaging, all our materials can be tested and verified by reputable gemological institutes in your region. We stand by the authenticity and quality of every piece we offer.

Whether you purchase a ring, necklace, earrings, or bracelet, your order will come with the appropriate jewelry box or pouch at no extra cost. We also include a silver polishing cloth and a beautifully designed brand card with every order.

Yes, all of our packaging is elegantly designed and gift-ready, with no pricing information included—perfect for giving directly as a present.

When you click “Check Out,” you’ll see a discount code box. Simply enter your code there to enjoy your discount. Please note that free shipping only applies if the total after the discount meets the minimum requirement.

You can enjoy 10% off on your first purchase, and we also offer special discounts during major holidays like Mother’s Day, Back-to-School season, and Christmas, and more.

Already made a purchase? You can still earn a discount by uploading a photo, sharing your experience, and leaving a 5-star review!

Even if you’re just following us on social media, you might be one of the lucky ones we surprise with a discount!